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Concessionary Travel Scheme Is Just the Ticket

19th August 2014

Photograph of Concessionary Travel Scheme Is Just the Ticket

Research published today by Transport Scotland shows high levels of satisfaction amongst users of Scotland's concessionary bus travel scheme.

The research found that 98% of cardholders are very or fairly satisfied with the scheme which offers free bus travel across Scotland.

As well as the financial savings, the findings also highlight how the scheme has a positive impact on the physical and mental well-being of cardholders, allowing individual independence or freedom. This was particularly important for disabled users with 77% saying that having the card helped them improve or maintain their mental well-being, with 63% of all users saying the same.

The scheme has also been encouraging more cardholders to take the bus instead of the car. There was also evidence that it's encouraging greater physical activity with more people walking to the bus stop.

The positive findings come from year two of a two-part survey, commissioned by Transport Scotland to monitor satisfaction levels among scheme users.

Transport Minister Keith Brown said:"I am encouraged by the feedback from this two year research project which shows a high level of support for the concessionary bus travel scheme and that more people are choosing to take the bus instead of the car.

"Free bus travel is delivering one of the Scottish Government's key commitments, one we believe brings important benefits for all our older and disabled people.

"This research has provided valuable information about the scheme and how we can continually improve it to ensure it makes a difference to people's lives."

A spokesperson for the Confederation of Passenger Transport said:"CPT welcomes the publication of this customer feedback research on concessionary travel. It is heartening to find that users of the scheme remain overwhelmingly satisfied with it and with bus travel in general.

“The importance of the scheme to the elderly and disabled is clear to see and CPT remains committed to working with Transport Scotland to ensure that it remains sustainable for the government and the operators who provide the scheme."

Almost half of people (48%) said they now make journeys that they would not previously have done, in particular for day trips and visiting friends and relatives.

Concessionary Travel
In Highland go to the Highland council web site for more information and how to apply for a travel card -